Tell us first — call the office, or reply to the email your estimate came from, and we’ll work it out directly. If we can’t resolve it to your satisfaction, you can file a complaint about any Illinois household mover with the Illinois Commerce Commission, and for an interstate move with the Federal Motor Carrier Safety Administration. We’d rather you escalate to a regulator than stay unhappy quietly, and we’d rather tell you that ourselves than have you find it out somewhere else.